How can post offices improve access to remittances and financial services in rural Africa?

By Sanket Mohapatra

We have just released a Migration and Development brief prepared by our colleagues Jose Anson and Nils Clotteau of the Universal Postal Union (UPU) based in Berne, Switzerland. There are an estimated 660,000 post offices in the world, larger than all bank branches combined. In this brief, Jose and Nils explore the role that postal networks can play in providing money transfers (remittances) and basic financial services to low-income people living in developing countries, in particular those in countries in Sub-Saharan Africa.

Read Sanket’s blog here.

You may also be interested in reading Leveraging Migration for Africa.

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It is spring time in the world of postal financial inclusion!

Guest contribution by Hans Boon

New initiatives are seen in South America: in Ecuador and Uruguay the Posts have entered into new partnership agreements with banks to mobilize small savings and collect or distribute payments, while Brazil’s ECT Correios has launched the selection process for the strategic partner of Banco Postal.

In Africa the developments in postal financial inclusion are on the fast lane: in Botswana the Post and Savings Bank will merge in summer, in Kenya the Postbank will be incorporated, and the Post looks into new strategies to revamp, in Zambia the Post will help in providing banking to the rural poor, while the South African Postbank prepares for stepping into the business of lending.

Application of innovative ICT technologies supports Pos Indonesia in its money transfer services and in Israel to provide cash inside and outside the post offices.

A hot issue is also expansion of financial services and modernization through private sector participation: in Viet nam through the creation of the Lien Viet Post Bank with the Post being a shareholder, in Kenya through a 44% share of Post in Postbank,in Serbia Posta aims at an increased share in its Postal Savings Bank and in Kazakhstan decisions have been made for a “people’s IPO” of KazPost.

This and other news from  emerging and transition markets  around the world is presented in the 5th issue of “Post Financial Times”, based on recent news clippings and interviews. Download it here!

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In the news: a conference on postal financial services in Ouagadougou … and lot more

Guest contribution by Hans Boon

Next week kicks off with a conference on development of Postal Financial Services  in Burkina Faso’s capital Ouagadougou. Organized by PAPU, the conference brings together operators, investors, regulators and policy makers from more than 60 countries and international institutions. It is a convincing sign that worldwide interest in Postal Financial Inclusion is rapidly increasing.

This is consistent with the news observed in January 2011. New initiatives progress in Algeria [set up of Postbank], Tanzania [Mobile Money partnership], South Africa [Postbank to be licensed and entering competiton] and Albania [all rural post offices broadband connected for on-line payments], India [debit card partnerships] .

Success in competition is demonstrated by Postal banks in Poland [lead positions for micro enterprises and seniors], Czech republic [2nd most client friendly bank], Bulgaria [best CEO and HR Manager] and Bosnia [attractive to foreign investment].

Perhaps no one really likes to do it: paying taxes. But if needed, the post office appears as the most preferred place in e.g. Indonesia, Russia and Brazil- proximity, long opening hours, trust through simplicity and reliability are key factors in the success.

The issue #  4 of “Post Financial Times” presents more details on the above; much of the news is based on interviews and news clippings from local sources in more than 10 different languages. With more international events on the agenda for 2011 , the news from the “field” signals a rich basis for exchange of experiences and information as an input for international cooperation.

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As Traditional Services Go Digital, India Post Finds New Life as an Insurance Provider

Three decades ago, Tilak Ram was a mere part-time employee at India Post. Technically a Gramin Dak Sevak — an “extra departmental employee” — he has come a long way since. Today, Ram’s spartan office-cum-home in rural Laksar, in the northern state of Uttaranchal, is constantly bustling with people. The 53 year-old Ram is a postal worker outside the regular cadre; there are thousands of them across India. Over the years, he has become the single-point contact for over 6,000 rural households across 12 villages around Laksar to sell mobile phone cards and postal stationery, update post office savings bank accounts, deliver pension money, and collect postal life insurance premiums. Read this insightful article on Wharton’s blog India Knowledge Wharton.

This article also highlights the critical role postal networks can play in distributing microinsurance for poor families, which seems a very promising segment of postal financial inclusion, particularly well-suited to the needs of low-income people. It describes the challenges confronted by India Post in managing multiple partners and how the Post can effectively cooperate and compete with private sector companies.

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Starting 2011 with good news for postal financial inclusion

The latest issue of the Post Financial Times covers a lot of good news in relation to postal financial inclusion:

  • the “postbanks” in New Zealand and Slovak Republic have been rated as “Bank of the Year 2010”
  • the Thai Cabinet resolved on establishment of a Postbank to extend microfinance
  • the Polish Postbank is rapidly expanding its client base and products
  • the Russian Post scores #1 as best known brand, its existing financial services have been valuated at “just” USD 3 billion
  • Banco Postal in Brazil celebrated passing the 10 million client mile stone

These news do confirm the recent acceleration of the movement of Posts towards diversification in postal finance and the potential of postal networks in helping achieve financial inclusion as highlighted in our economic research last year. This is particularly true in emerging countries. This trend is not likely to stop any time soon!

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2010 in review

The stats helper monkeys at WordPress.com mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health:

Healthy blog!

The Blog-Health-o-Meter™ reads This blog is on fire!.

Crunchy numbers

Featured image

A Boeing 747-400 passenger jet can hold 416 passengers. This blog was viewed about 7,800 times in 2010. That’s about 19 full 747s.

In 2010, there were 11 new posts, growing the total archive of this blog to 21 posts. There were 25 pictures uploaded, taking up a total of 19mb. That’s about 2 pictures per month.

The busiest day of the year was November 8th with 305 views. The most popular post that day was Financial Inclusion and Postal Banking: New Research Paper.

Where did they come from?

The top referring sites in 2010 were upu.int, yglesias.thinkprogress.org, Google Reader, mail.yahoo.com, and technology.cgap.org.

Some visitors came searching, mostly for banco postal, financial inclusion in brazil, banco postal brazil, financial inclusion, and banking on india post upu.

Attractions in 2010

These are the posts and pages that got the most views in 2010.

1

Financial Inclusion and Postal Banking: New Research Paper June 2010
2 comments

2

UPU-AFI Conference October 2009

3

PostFI-News October 2009
2 comments

4

PostFI-Research October 2009

5

About November 2009

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CGAP: Banco Postal a high profile pioneer in branchess banking

According to CGAP’s technology blog, Banco Postal is a high profile pioneer in branchless banking.

Read more here.

More particularly, CGAP highlights:

“And branchless banking is scaling faster than microfinance institutions (MFIs). The branchless banking services needed 3 years to surpass the outreach of the largest MFI in the same market, which on average operated for 15 years. In other words, the branchless banking services we studied are growing five times faster than the most successful MFI in the same market.”

CGAP also refers to our own research on Banco Postal in Brazil.

 

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DSK: postal financial services recognized by G20

Financial inclusion was the buzz word during last UPU Strategy Conference in Nairobi last week. DSK also believes in a very important role for postal financial services. Watch DSK’s address to UPU member countries during the Strategy Conference. In his view, postal services provide a kind of “public good” that globalization needs.

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Postal Banks: Wanted by Poor, He Felt … 100 Years Ago

The New York Times (NYT) online archives recently led us to one of these extraordinary re-discoveries of history. “Wanted by Poor, He Felt”: this was the sub-title of NYT’s article on the approval of the postal bank bill by U.S. Senate in June 1910. At that time, President Taft (Republican) “felt that it is to these poorer people in the United States that the Postal Banks will appeal and that it will encourage the saving of money by them”. Sounds familiar? This is today’s “financial inclusion” of course. Taft was absolutely right. As of 1947, $30 billion of today’s dollar had been deposited on postal savings accounts!

Many articles related to the creation of a postal bank were published in the NYT during the first half of the year 1910. But who were these poor people President Taft was targeting? They were “the people who had small means of voicing their desires for Federal legislation”, they were “the many foreigners, who do not even have votes, but who are saturated with suspicion of practically all institutions for the encouragement of money savings”. So poor immigrants in the U.S. did not trust American banks and were usually remitting the full amount of their savings abroad through international postal money orders. Indeed, these transfers were ending up in postal banks in their origin countries – the close link between remittances and postal savings accounts was a reality – and these foreign postal financial institutions were government-backed, too. Not surprisingly, trust is essential – possibly the first ingredient – for encouraging the poor segments of population to join a formal savings institution or scheme. In the U.S. postal bank bill, it was expressed that “the faith of the United States is solemnly pledged to the payment of the deposits made in postal savings depository offices”.

Not all bankers were necesseraly opposed to increased competition by the new created postal bank. A representative of small banks wrote to the NYT: “the savings banks are pleased to have had the Government inaugurate the postal savings banks throughout the country, for it will surely be the means of financial education to thousands of ignorant and folish foreigners, whose habits of hoarding and stowing away their savings on their person or in their homes, hiding it under mattresses and in drawers, is well known”. More strategically, the representative also wrote that after a while – once the upper limit of what they can deposit on their postal savings account ($500) is reached - “they will rush to the State savings banks and increase their volume of deposits and number of depositors”.  Like yesterday, financial literacy helps to grow the overall retail banking market and the depth of a country’s financial market by adding new customers previously excluded.

The first postal banks in the U.S. were first established in post offices of small towns populated by migrants, and only after in big cities (remind you the way Brazil deployed its Banco Postal?). In less than a month time, the first postal bank branches collected an average of more than today’s $ 150,000 each.  A certificate-of-deposit plan was found “admirably adapted to its purpose” since “it is found to be readily understood by depositors and easily handled by Postmasters”. At the time, it was already well understood that it was crucial to develop a simplified and specific offer adapted to poor depositors’ needs and postal clerks knowledges. “Only individuals can open accounts. There can be no joint accounts and no corporation or partnership accounts. All accounts are stricly private. No person connected with the Post Office is allowed to disclose the name or the amount of the deposit of any patron of the bank”. Interestingly too, ” a married woman’s account is held in her own name and free from any interference or control by her husband”. No doubt of the power of financial inclusion in gender issues: what’s new today?

And what were the impacts on local economic development? One of the big concerns during the preparation of the bill was the use of postal deposits and whether they could end up in large Wall Street’s banks in New York rather than remaining in and benefiting first to local communities. Therefore the act that was approved aimed at “keeping at least 65 per cent of the postal savings deposits in the communities where they originate”. Part of these deposits were deposited from day to day in State and National banks with branches in the communities in which the deposits are made or - if not possible - ”nearest and most convenient to the postal depositories”  - the postal bank was becoming in a sense an agent of local banks (is branchless banking really new?). These local banks had to keep the postal accounts separated from the rest of  accounts. 5 per cent of the postal savings was held in the Treasury as a reserve and 30 per cent “may at time be invested in Government securities”.

And you, what do you learn from this historical experience for today’s financial inclusion policies?

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Post or PostFinance: Google tells it

Swiss Post has just revealed that PostFinance, its financial services division, has increased its profit by 37% to CHF 274m during the first six months of 2010. The number of depositors and accounts is steadily increasing even after the pick of the financial crisis and now reaches almost 4 million accounts in a country of little more than 7 million inhabitants.

In order to get better insights on the success of PostFinance, let us have a look at Google’s statistics on the number of searches for the word “PostFinance” and “die Post” (Swiss Post) respectively.

The number of searches for key words in searches often reflects the evolution of customers’ preferences over time. It’s like a permanent real time survey of people’s tastes. So if you look at the figure, Swiss people keep a rather constant interest in the Post but showed a tremendous increase in interest for PostFinance already since early 2004. Does this mean that people expect more from the Post than just mail? Whatever it may signal,  the “search interest” gap between the Post and PostFinance was progressively reduced, and “PostFinance” was more searched for than the Post in 2006. With the financial crisis unfolding between August 2007 and October 2008, this gap in interest between the Post and PostFinance became larger and larger, reflecting Swiss people’s concern about the financial health of their banks. Yet what is remarkable is that PostFinance was able to maintain its progression even after the peak of the financial crisis – which corresponds to the Lehman Brother’s fallout in autumn 2008. Since then, the interest for PostFinance – and the actual outcomes in terms of accounts opening and other indicators – do not seem to decelerate. You knew it – trust matters! And now just compare yourself (just click on the link) PostFinance to Swiss leading banks “UBS” and “CS”.

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